At BSK Farms, we are committed to delivering fresh, natural, and high-quality farm products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
Returns may be accepted under the following conditions:
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Return requests must be made within 48 hours of receiving your order.
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Products must be unopened, unused, and in their original packaging.
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The product should be in the same condition as it was delivered.
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Proof of purchase or order confirmation is required.
2. Non-Returnable Items
The following products are not eligible for return:
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Opened or used food products.
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Perishable items that have been improperly stored after delivery.
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Products purchased during special offers, clearance sales, or promotional discounts.
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Products damaged due to mishandling by the customer.
3. Return Process
To request a return:
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Contact our customer support team with your order number and reason for the return.
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Share clear photos of the product if requested for verification.
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Once your request is approved, we will provide return instructions.
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Products should be returned in their original packaging.
4. Refund Policy
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Refunds will be processed only after the returned product has been received and inspected.
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Approved refunds will be credited to the original payment method.
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Refunds are generally processed within 5–7 business days, depending on your payment provider.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement, subject to product availability.
If a replacement is unavailable, a full refund will be issued.
6. Damaged or Incorrect Products
If your order arrives damaged or incorrect:
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Notify us within 24 hours of delivery.
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Provide clear photographs or an unboxing video showing the issue.
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Our team will verify the claim and arrange a replacement or refund as appropriate.
7. Order Cancellation
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Orders may be cancelled before they are shipped.
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Once an order has been dispatched, cancellation requests cannot be accepted.
8. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact BSK Farms through the contact details provided on our Contact Us page. Our support team will be happy to assist you.
Thank you for choosing BSK Farms. Your satisfaction and trust are our top priorities, and we are committed to delivering fresh, natural, and premium-quality farm products.